Privacy Policy

1. Introduction

Welcome to proSathi. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using proSathi, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our platform.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our platform, including:

• Account Information: Name, email address, phone number, password, and profile details
• Profile Information: Professional credentials, bio, profile photo, service descriptions, and pricing
• Payment Information: Billing address and payment method details (processed securely through our payment partners)
• Booking Information: Service requests, scheduling preferences, and booking history
• Communications: Messages sent through our platform, customer support inquiries, and feedback
• Reviews and Ratings: Testimonials and ratings you provide for services

2.2 Information Collected Automatically

When you access proSathi, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and other usage statistics
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information from third parties, including:

• Authentication services (when you sign in using third-party accounts)
• Payment processors
• Analytics providers
• Marketing partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operation: To provide, maintain, and improve our services
• Account Management: To create and manage your account
• Transaction Processing: To facilitate bookings, payments, and service delivery
• Communication: To send notifications, updates, and respond to inquiries
• Personalization: To customize your experience and show relevant services
• Analytics: To understand how users interact with our platform and improve functionality
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional materials (with your consent, where required)
• Customer Support: To provide assistance and resolve issues

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

When you book a service, your relevant information (name, contact details, booking details) is shared with the service provider. Similarly, service providers' profiles and information are visible to clients.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud hosting providers
• Analytics services
• Email and communication services
• Customer support platforms

4.3 For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal processes (subpoenas, court orders)
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our platform.

Types of cookies we use:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Enable personalized features
• Marketing Cookies: Used to deliver relevant advertisements

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us using the information provided in the Contact section.

9. Children's Privacy

proSathi is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your personal information receives adequate protection wherever it is processed.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of material changes by:

• Posting the updated policy on our platform
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of proSathi after changes become effective constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

Note: proSathi does not sell personal information to third parties.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: