Terms of Service

1. Acceptance of Terms

Welcome to proSathi. By accessing or using our platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

2. Description of Service

proSathi is a professional service marketplace that connects service providers with clients. Our platform facilitates booking, scheduling, and payment processing for various professional services.

We provide the technology platform but are not directly involved in the actual transaction between service providers and clients. We are not responsible for the quality, safety, or legality of the services offered.

3. User Accounts

3.1 Account Registration

To use certain features of proSathi, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old to create an account and use proSathi. By creating an account, you represent that you meet this age requirement.

4. Service Provider Terms

4.1 Service Listings

Service providers agree to:

• Provide accurate descriptions of services offered
• Set fair and honest pricing
• Maintain professional standards in service delivery
• Possess all necessary licenses, certifications, and insurance required for their services
• Honor bookings made through the platform

4.2 Service Provider Fees

proSathi charges service providers a commission fee on completed bookings. The fee structure will be clearly communicated during the onboarding process and may be updated with reasonable notice.

5. Client Terms

5.1 Booking Services

Clients agree to:

• Provide accurate information when booking services
• Honor confirmed bookings or cancel according to the cancellation policy
• Pay for services in accordance with the agreed pricing
• Treat service providers with respect and professionalism

5.2 Cancellation Policy

Cancellation terms may vary by service provider. Clients should review the specific cancellation policy before booking. Late cancellations or no-shows may result in cancellation fees.

6. Payments and Refunds

All payments are processed securely through our payment partners. By using our payment services, you agree to our payment terms and the terms of our payment processors.

Refunds are handled on a case-by-case basis and are subject to the service provider's refund policy and our dispute resolution process.

7. Prohibited Activities

You agree not to:

• Use the platform for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe on the intellectual property rights of others
• Transmit any harmful code, viruses, or malicious software
• Harass, abuse, or harm other users
• Attempt to circumvent the platform's fees or payment system
• Create multiple accounts to manipulate reviews or ratings
• Scrape or collect user data without permission
• Impersonate any person or entity

8. Intellectual Property

The proSathi platform, including its design, features, and content, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our platform without prior written consent.

By posting content on proSathi, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content on the platform.

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimer

proSathi is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any content on the platform.

9.2 Limitation of Liability

To the fullest extent permitted by law, proSathi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability shall not exceed the fees paid by you in the six months prior to the claim.

10. Dispute Resolution

In the event of a dispute between users, we encourage resolution through our platform's support system. For disputes with proSathi, you agree to first attempt informal resolution by contacting our support team.

11. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms of Service or for any other reason at our discretion. You may also terminate your account at any time by contacting our support team.

Upon termination, your right to use the platform will immediately cease. All provisions that should reasonably survive termination shall continue to apply.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes via email or through the platform. Your continued use of proSathi after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which proSathi operates, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@prosathi.com
Website: www.prosathi.com